Nothing to ship.
Everything online.

1. About this policy

1.1 This Delivery Policy explains how Devoic SkillTech & Consultancy Private Limited ("Company", "we", "us") delivers IDK Programs, Events and other Services after you register or pay. It forms part of our Terms of Use, and words defined there have the same meaning here.

2. No physical shipping

2.1 We provide education, training, community and event services. We do not sell or ship physical goods, so no shipping charges apply and nothing is sent to your postal address.

2.2 Any printed material or merchandise handed out at an Event or session is a free extra, not part of what you pay for.

3. Service area

3.1 Online parts of our Programs are available anywhere in India with a working internet connection.

3.2 In-person parts take place at the venue named on the Program Page or in your joining details, such as Satna Incubation Center. You are responsible for your own travel and stay.

4. Confirmation after payment

4.1 As soon as your payment succeeds, the Website shows your registration reference (it starts with "IDK-") and what you have paid.

4.2 Our team confirms your seat by email or WhatsApp to the details you registered with, within 2 working days of the payment.

4.3 You can check what you have paid and what is still due at any time on the Program Page, using your registered email and mobile number.

5. Joining details

5.1 Before a Program starts, we send the schedule, joining links for online sessions, venue details for in-person sessions, and any community group invites to your registered email and mobile number.

5.2 Joining details are usually sent at least 3 days before the start date. If you have not received them 2 days before the start, write to us.

5.3 Joining links are personal to you. Please do not share them.

6. How Programs are delivered

6.1 Programs are delivered online, in person or both, as stated on the Program Page, through live sessions, assignments, project work and mentor reviews.

6.2 Online sessions are run on standard tools such as Google Meet, Zoom or Discord. You need your own device and internet connection.

6.3 A Program is treated as delivered when the sessions are held as scheduled and the materials are made available, whether or not you attend.

6.4 Recordings or notes of sessions may be shared at our discretion. They are not guaranteed unless the Program Page says so.

7. Problems on our side

7.1 If a session cannot take place because of a problem on our side, such as a mentor being unavailable or a technical failure, we will reschedule it or provide an equivalent session, and tell you as early as we can.

7.2 If we cannot deliver a substantial part of a Program, the Cancellation & Refund Policy sets out what you can get back.

8. Certificates and letters

8.1 Certificates, offer letters and letters of recommendation are issued digitally, as PDF files sent by email or a link we share, to students who meet the conditions on the Program Page.

8.2 We issue them within 30 days of the end of the relevant part of the Program.

8.3 Please check your name on your registration. We will correct a mistake that was ours free of charge.

9. Events

9.1 Event tickets, if any, are delivered by the platform you register on, such as Offlyne, usually by email right after registration.

9.2 Venue, time and any changes are shared through that platform and our socials.

10. Reporting non-delivery

10.1 If you have paid and not received a confirmation, joining details or a certificate you are due, write to support@idk.social with your registration reference and payment ID.

10.2 We will reply within 2 working days and fix the problem, or explain what is needed, within 7 working days.

11. Grievance Officer

11.1 Grievance Officer: Shivam Singh, Devoic SkillTech & Consultancy Private Limited. Email: grievance@idk.social.

11.2 We acknowledge every complaint within 24 hours and aim to resolve it within 15 days of receiving it.

11.3 For general help, write to support@idk.social first. Use the Grievance Officer for anything that has not been resolved there, or for any complaint about your personal data.