Changed your mind?
Here's how it works.

1. About this policy

1.1 This Cancellation & Refund Policy ("Policy") applies to every payment made to Devoic SkillTech & Consultancy Private Limited ("Company", "we", "us") for an IDK Program, Event or other Service. It forms part of our Terms of Use, and words defined there have the same meaning here.

1.2 Where a Program Page sets out a different cancellation window or refund rule for that Program, the Program Page applies for that Program.

2. Free Services

2.1 Joining the IDK community, using our resources and attending free Events cost nothing, so no refund applies.

2.2 Paid Events run by third parties and booked on Offlyne or another platform follow the cancellation and refund policy of that organiser or platform.

3. Cancellation date

3.1 Every Paid Program states a cancellation date on its Program Page. It is usually the date by which registrations, seats or pricing for the cohort are decided.

3.2 If no cancellation date is stated, it is 7 days before the Program starts.

4. Cancelling on or before the cancellation date

4.1 You can cancel your registration for any reason on or before the cancellation date.

4.2 You will get back everything you have paid for that Program, in full, without any deduction for gateway or processing charges.

4.3 Your request must reach us by 11:59 pm IST on the cancellation date. The time we receive your email is the time that counts.

5. Cancelling after the cancellation date

5.1 After the cancellation date, payments for that Program are not refundable, whether or not you attend. This is because seats, cohort size and pricing for everyone are fixed by that date, and we plan sessions, mentors and venues around them.

5.2 This also applies if you stop attending, miss sessions, or do not complete the Program.

5.3 We may, at our discretion and only before the Program starts, allow you to move your seat to a later cohort of the same Program, if one is planned. Any difference in fee must be paid.

6. If we cancel or postpone

6.1 If we cancel a Program before it starts, you will get back everything you have paid for it, in full.

6.2 If we postpone a Program by more than 30 days, you can choose to keep your seat for the new dates or to get back everything you have paid. Tell us your choice within 14 days of our notice.

6.3 If we have to stop a Program after it has started, for reasons within our control, you will get back a share of the fee in proportion to the part of the training that was not delivered.

6.4 Changes to individual sessions, mentors, tools or venues that do not substantially change the Program are not grounds for a refund.

7. Duplicate and failed payments

7.1 If you are charged more than once for the same thing, or money is debited for a payment that failed, we will refund the extra or failed amount in full.

7.2 Failed payments are usually reversed automatically by your bank or the payment gateway within 5 to 7 working days. If it has not reached you by then, write to us with the transaction details.

8. When no refund is given

8.1 You will not get a refund if you are removed from a Program or Event for breaking our Terms of Use or code of conduct.

8.2 No refund is given for certificates or letters not received because you did not meet the conditions on the Program Page.

9. How to ask for a refund

9.1 Email support@idk.social from the email address you registered with. Include your name, your registration reference (it starts with "IDK-"), the Program, and the payment ID or UTR if you have it.

9.2 We will confirm receipt within 2 working days and tell you whether the refund is approved within 5 working days.

10. How refunds are paid

10.1 Approved refunds are paid to the same account, card or UPI ID you paid from, through the payment gateway. We cannot pay refunds in cash or to a different person.

10.2 We start the refund within 7 working days of approving it. Your bank may take a further 5 to 10 working days to show it, depending on the payment method.

10.3 Refunds are made in Indian Rupees and for the amount you actually paid us.

11. Chargebacks

11.1 If you have a concern about a payment, please contact us first. We usually resolve problems faster than a bank dispute.

11.2 If you raise a chargeback for a payment that this Policy says is not refundable, we may share your registration and attendance records with the payment gateway and your bank, and suspend your seat while it is open.

12. Changes to this Policy

12.1 We may update this Policy from time to time. The version in force on the date you paid applies to that payment.

13. Grievance Officer

13.1 Grievance Officer: Shivam Singh, Devoic SkillTech & Consultancy Private Limited. Email: grievance@idk.social.

13.2 We acknowledge every complaint within 24 hours and aim to resolve it within 15 days of receiving it.

13.3 For general help, write to support@idk.social first. Use the Grievance Officer for anything that has not been resolved there, or for any complaint about your personal data.